Issue

A Zebra printer appears in available Bluetooth devices but will not connect in Tracktile or other devices, even though:

• It may connect successfully to one computer/device
• Other phones/tablets/laptops can detect the printer
• Selecting the printer does nothing / connection fails
• Rebooting the printer does not resolve the issue

Root Cause

In some cases, the printer’s network/Bluetooth parameters become stuck or corrupted, and a standard factory reset does not fully clear Bluetooth/network settings.

A separate network reset is required.

Resolution

Perform a Full Network Reset

Locate the reset button underneath the printer.

Reset Options

• Hold 1–5 seconds: Standard Factory Reset
• Hold 5–10 seconds: Network Parameter Reset (recommended for Bluetooth issues)

For Bluetooth pairing/connection problems, use the 5–10 second network reset.

Reconnection Steps

After network reset:

1. Wait for printer to reboot completely
2. Open Tracktile on the target device
3. Attempt to connect the printer before pairing it with any other apps/devices
4. Printer should appear with its default/original Bluetooth name

If Issue Persists

If the printer still will not connect after network reset:

• Confirm no other device is actively paired/connected
• Remove/Forget printer from Bluetooth settings on all nearby devices
• Power cycle printer and tablet/device
• Retry connection in Tracktile